Packful support

For help with Packful, email [email protected].

Packful is operated by Toby Tee in New Zealand.

Sign-in and organisation access

Packful is invite-only. Ask your organisation administrator to invite you, then sign in using the work email address on your invitation. Enter the latest sign-in code sent to that address. If the email does not arrive, check your junk folder and follow the app’s guidance before requesting another code.

If you see Access denied, ask your administrator to check that your membership is active and uses the same email address. Contact support if you cannot reach your administrator or still need help.

Equipment, loadouts and returns

Your organisation administrator can help with equipment records, QR labels, membership and outstanding custody. For a problem with the app, tell us what you were trying to do, what happened, and any error message. Include your device model and app version if you know them.

Never send sign-in codes or passwords. If you include a screenshot, remove personal or confidential information that is not needed to explain the problem.

Delete your account

Open Account → Delete account in Packful. If you are signed in without active membership, use the deletion option on the Access denied screen. You will need to reconcile outstanding loadouts and equipment custody first; an administrator must leave another active administrator in place.

If you cannot sign in or complete these steps, email support for help. We may need to verify your identity. Uninstalling the app does not delete your account. See our privacy policy for what is deleted and which organisation records are retained.

Privacy questions

Use the same support address to request access to or correction of your personal information, ask about deletion, or raise a privacy concern.